Privacy Policy

Hagley Sports ("we", "us", "our") runs this website and our shop at The Hayes, Lye, Stourbridge, DY9 8RY. This policy explains what personal information we collect when you use the site, place an order, request a quote, or create an account, and how we use and protect it.

Information We Collect

We collect the information you give us directly, including:

• Account details — name, email address and a securely hashed password, if you register for an account.
• Order & delivery details — name, email, phone number and delivery/collection address, needed to fulfil your order.
• Quote requests — name, email, phone number, organisation and the details of the garments or service you're enquiring about.
• Order history — a record of items purchased, linked to your account if you have one.

We do not collect or store your card details. Payments are processed securely by Stripe, and your card information is sent directly to Stripe, not to us.

How We Use Your Information

• To process and fulfil orders, and to respond to quote requests and enquiries.
• To create and manage your account, and show you your past orders.
• To contact you about an order, delivery, or a query you've raised with us.
• To meet our legal and accounting obligations (e.g. keeping records of sales).

Cookies

This site uses a small number of essential cookies needed to keep the site working — for example, to keep you logged in and to remember the contents of your shopping basket between pages. These are strictly necessary for the site to function and can't be switched off in our systems.

Sharing Your Information

We don't sell your personal information. We share it only where necessary to run our business — for example, with Stripe to process payments. We may also disclose information where required by law.

How Long We Keep Your Information

We keep account and order information for as long as your account is active, and for as long afterwards as we need to in order to meet our legal, tax and accounting obligations.

Your Rights

Under UK data protection law, you have the right to:

• Ask us for a copy of the personal information we hold about you.
• Ask us to correct any information that's inaccurate or incomplete.
• Ask us to delete your information, or to restrict how we use it.
• Object to how we use your information, or ask for it in a portable format.

To exercise any of these rights, contact us using the details below. You can also complain to the Information Commissioner's Office (ICO) if you're unhappy with how we've handled your information.

Contact Us

If you have any questions about this policy or how we handle your information, get in touch:

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "last updated" date.